Level 1 Helpdesk Technician – Full Time – Project and Administration Offices
Wage Range: $42,000 – $55,000/yr
Job Competition #: ADMIN-TECH-FT

The YMCA has been part of life in Newfoundland and Labrador since 1854. Our charity’s core programs of Health, Fitness, and Aquatics; Child Care and Day Camp; and Employment, Enterprise, and Newcomer Services are offered at more than 200 locations and points of delivery in our communities throughout the province. Our focus on inclusiveness and accessibility means we serve people of all ages, backgrounds and abilities through all stages of life.

Join Our Team

We are seeking a Level 1 Helpdesk Technician to join our IT team. The successful candidate will act as a front-line support for our YMCA team assisting in their technology needs via phone, email or in-person. You will be responsible for creating and managing support tickets as well as installation of software and hardware systems. You will be a leader in helping educate users on best practices and better use technology for their workflow. This position is based out of our Project and Administration Office in St. John’s. There is flexibility for remote work, but the role is not fully remote. The successful candidate will be expected to work on-site regularly, with remote work available when appropriate and approved. The role may require an increased presence depending on operational needs

Job Requirements

  • IT related degree or relevant work experience
  • Certifications in CompTIA A+, Network+. Security+ considered an asset
  • Basic troubleshooting knowledge of Windows devices, software, printers, and network connectivity
  • A basic understanding of IT security best practices
  • Criminal Record Checks and Vulnerable Sector Checks are reviewed on an individual basis

Benefits of Working with the YMCA

  • Creates a respectful and inclusive environment
  • Takes personal responsibility for following through, responding and resolving issues and complaints
  • Demonstrates personal discipline to produce high quality work and meet expectations and goals
  • Self-manages behaviours, learns from mistakes, and seeks out feedback and coaching
  • Strong customer service and communication skills
  • Ability to work both independently and collaboratively within a team
  • Problem solving mindset with attention to detai

Key Competencies

  • Creates a respectful and inclusive environment
  • Takes personal responsibility for following through, responding and resolving issues and complaints
  • Demonstrates personal discipline to produce high quality work and meet expectations and goals
  • Self-manages behaviours, learns from mistakes, and seeks out feedback and coaching
  • Reliable and punctual to ensure our team creates a great member experience

The YMCA of Newfoundland and Labrador is an equal opportunity employer and values diversity. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. We thank all applicants for their interest; however only those selected for an interview will be contacted.