Supervisor, Membership Sales and Service – Full Time – Central Labrador YMCA
Wage Range: $40,000-$46,000/yr
Job Competition #: CLYMCA-MSS-Sup

The YMCA has been part of life in Newfoundland and Labrador since 1854. Our charity’s core programs of Health, Fitness, and Aquatics; Child Care and Day Camp; and Employment, Enterprise, and Newcomer Services are offered at more than 20 locations in our communities with an additional 170 points of delivery throughout the province. Our focus on inclusiveness and accessibility means we serve people of all ages, backgrounds and abilities through all stages of life.

Join Our Team

We are seeking full time Team Lead, Membership Sales and Service to work at our Health, Fitness, and Aquatics Welcome Desk. This fast-paced environment requires providing exceptional customer service while effectively managing Membership Sales and Service Staff and multiple incoming priorities such as facility access, sales, and membership systems. This position is located at the Central Labrador YMCA in Happy Valley-Goose Bay.

Job Requirements

  • University degree in Business Administration or related field or related experience
  • Previous customer service and sales experience
  • Ability to learn new computer applications
  • Available to work flexible shifts, including early mornings, evenings and weekends
  • Experience using ActiveNet (CRM) is an asset
  • Current Standard First Aid and WHMIS
  • Acceptable Criminal Records Check and Vulnerable Sectors Check

Benefits of Working with the YMCA

  • Competitive compensation, health and dental benefits, defined contribution pension plan, group RRSP (contributions by the employee), general and vacation leave
  • Maintain a work-life balance with 35-hour work week
  • Free uniforms. No more deciding what to wear to work
  • Enhance your health with a free YMCA membership
  • Keep your career dynamic through our professional development programs
  • Work in an inclusive environment where caring, honesty, diversity, respect and responsibility are lived values

Key Competencies

  • Communicate in a positive and professional manner. Check in for understanding and see situations from multiple perspectives
  • Build relationships with people through behaviours such as greeting people by name, providing accurate information, and answering questions
  • Self-manages behaviours, learns from mistakes, and seeks out feedback and coaching
  • Reliable and punctual to ensure our team creates a great member experience

The YMCA is on the 2023 Forbes list of Canada’s Best Employers. Join the YMCA and become a part of a team you’ll love.

The YMCA of Newfoundland and Labrador is an equal opportunity employer and values diversity. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. We thank all applicants for their interest; however only those selected for an interview will be contacted.