1. Open the Google Play Store or Apple App Store on your mobile device.
  2. Type in the app’s name in the search bar.
  3. Click the download button to install the app onto your device.
  4. Exit the app store and wait for the download to finish.
  5. Open up the app and enter the email address associated with your membership account. (If the member gets an “invalid email” pop-up or doesn’t remember their membership email, check their account in your CRM and sync with Upace if needed.)
  6. You’ll receive an email with a pin number. Check your spam folder if you do not receive the email within a few minutes.
  7. Enter the pin number and create a password for the app. While your membership and mobile app accounts use the same email, the mobile app password is independent of the membership account password.

You may also access your account on our website, under the Schedule pages for each location using the same login credentials as the mobile app.