Frequently Asked Questions2024-06-24T15:33:09-02:30
What is your cancellation policy?2024-06-21T16:03:19-02:30

To cancel, the payer of the membership must provide a written/email request a minimum of 15 days before the scheduled payment date to cancel. If not within this minimum notice period, the normal scheduled payment will occur, and the membership will remain active for that paid period. A written request to cancel can either be done in person by visiting your membership location; or by completing and submitting the following Placentia YMCA cancellation form. Verbal requests to cancel are not accepted. When processed, the payer will receive a cancellation confirmation via the email address listed on file. Facility access remains active until the last day of your payment period. Cancellation fees are included in your Joiner Fee. If there is a balance owing on your account, this must be paid before you can cancel.

What is your visitor policy?2024-06-19T12:28:23-02:30

Any member visiting from another YMCA will receive a YMCA of Newfoundland and Labrador visitor card for one a minimum of one (1) week. Visitor privileges may be granted up to a four (4) month consecutive period in the calendar year. Home YMCA association membership card is required. If one is not available another piece of Photo ID is required. Home association membership must be in good standing.

If visitor has permanently relocated to the area – they will be asked to cancel at their home YMCA and join with YMCA of Newfoundland and Labrador. If paid in full (yearly membership) then membership will be transferred and recognized until anniversary date – at which point you will be asked to pay YMCA membership fees. Joiner fees are not required on new/transferred membership if already paid at home association (receipt required).

Where can I put my belongings when at the YMCA?2024-06-19T12:26:30-02:30

Lockers are for day use only. Locks may be available for purchase at the Welcome Desk. Please be sure to keep your belongings secured at all times. The YMCA is not responsible for lost or stolen items.

What is a joiner fee?2024-06-19T12:28:54-02:30

The joiner fee applies to Adult members. This fee is used to maintain YMCA facilities and equipment through capital improvements. Maximum of one fee per household.

  • It is a fee charged to adults upon registration. It is 100% subsidized for assisted members.
  • $75/adult taxes included
  • Limit of 1 fee per household/ Fitness Buddy Membership
  • If you cancel and rejoin within 6 months it does not need to be paid again (from cancellation date/payment)
  • If transferring membership (YMCA Canada reciprocal membership policy) or moving from one YMCA to another, you will not to have to pay the fee again.
Will my membership fee increase?2024-06-19T12:30:40-02:30

The YMCA applies minimal fee increases annually. Notification will be provided to the email and/or mailing address on file a minimum of 15 days prior to the scheduled increase. As members age out of their selected membership category, they will be placed in the next appropriate age category with notice of fee adjustments 15 days prior to next payment date.

How can I pay for my YMCA membership?2024-06-19T12:31:53-02:30

Your initial payment is due upon registration. From there, your YMCA membership will automatically renew. Payments are arranged through your bank account or by credit card. Please remember to update all changes to personal information such as address, banking or credit card expiration dates.


When do memberships renew?2024-06-19T12:34:52-02:30

Depending on your YMCA centre, your YMCA membership automatically renews biweekly or monthly.

  • Ches Penney Family YMCA – Monthly
  • Marystown YMCA – Monthly
  • Central Labrador YMCA – Biweekly
  • Placentia Regional YMCA – Monthly

Payments can be arranged through your bank account or by credit card. Please remember to update all changes to personal information such as address, banking or credit card expiration dates.

What is the non-sufficient funds (NSFs) process?2024-06-19T12:35:40-02:30
What is the refund policy?2024-06-19T14:11:11-02:30

Refunds after Cancellation of Membership

Membership fees incorrectly charged to you by the YMCA following the cancellation of your membership in accordance with the YMCA’s Cancellation Policy will be fully refunded. In such circumstances, please note that refunds will only be issued up to a period of six (6) months following the effective date of cancellation.

You understand that it is your responsibility to confirm with your financial institution/credit card company that YMCA membership fees are no longer being deducted/charged following the cancellation of your membership.

How do I access the YMCA?2024-06-19T14:12:32-02:30

A participant must have either a continuous YMCA membership or a YMCA short-term pass.

Upon every visit, the participant must be prepared to present one of the following to access the centre:

  • YMCA issued membership card
  • Digital copy of YMCA issued membership card
  • The barcode on the participants main page of their downloaded YMCA Captivate App. For more information on this App, please go to https://ymcanl.com/captivate-app/
  • Photo ID

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